SMS Terms & Conditions
Last updated: September 10, 2026
Program description
Resort Services Group ("RSG") sends account and service text notifications — such as service updates, scheduling, billing notices, and support follow-ups — to existing RSG customers who have provided their mobile number in the course of their customer relationship with RSG ("RSG Concierge Alerts"). This is a customer-service messaging program for existing customers; it is not a marketing list.
Consent and opt-in
You receive messages only if you hold an RSG Concierge account and have added your mobile number in your account settings. On that page you enter the number and check a box, unchecked by default, that reads: "Text me account and service notifications from RSG Concierge at this number. Message and data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help." Nothing is sent until that box is checked, and the date and time of your consent is recorded with your account.
Consent to receive text messages is collected separately from any other terms and is never a condition of purchasing any RSG service. RSG never adds numbers to this program that were not provided directly by the account holder, and numbers are never purchased, rented, or imported from any other source. You may withdraw consent at any time by unchecking that box, removing your number, or replying STOP.
Message frequency
Message frequency varies with your service activity. Message and data rates may apply.
Opt out
Reply STOP to any message at any time to cancel. You will receive a single confirmation message and no further texts. Opt-outs are honored immediately and automatically.
Help
Reply HELP to any message, or contact us at support@rsgresortservices.com, for assistance.
Carriers
Carriers are not liable for delayed or undelivered messages.
Privacy
Our handling of your information, including your mobile number and messaging consent, is described in our Privacy Policy. No mobile information or text-messaging consent data is ever shared with third parties or affiliates for marketing or promotional purposes.