Privacy Policy
Last updated: September 8, 2026
Resort Services Group ("RSG", "we") provides technology operations services to hospitality businesses. This policy describes how we handle the information of our customers and their authorized users.
Information we collect
- Contact details you provide as part of your customer relationship with RSG: name, email address, phone number, business name and address.
- Service and account records: the services you use, scheduling, billing, and support history.
- Sign-in information for our customer portal (email address and authentication data).
We collect information directly from you. We do not buy contact lists and we do not collect information about people who are not RSG customers or their authorized users.
How we use it
- To deliver, schedule, bill for, and support the services you have engaged us for.
- To send account and service communications, including text messages if you have provided your mobile number for that purpose (see our SMS Terms & Conditions).
- To meet legal and accounting obligations.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not being shared, sold, rented, or traded with any third party. Mobile numbers are used solely to send the service messages described in our SMS Terms, and only to existing customers who provided their number to us. Opting out (reply STOP) is honored immediately and removes your number from messaging automatically.
Sharing
We share information only with service providers who process it on our behalf to operate our services (for example, our messaging and email delivery providers), under obligations of confidentiality, and where required by law. We never sell personal information.
Your choices and rights
- Opt out of text messages at any time by replying STOP.
- Request a copy of the information we hold about you.
- Request correction or deletion of your information (subject to records we must keep by law).
To exercise any of these, contact support@rsgresortservices.com. We respond to verified requests and will provide, correct, or delete your data as requested.
Security and retention
Customer information is stored with access controls and encryption in transit, and retained only as long as needed for the purposes above or as required by law.
Changes
We will post any changes to this policy on this page with an updated date.